Application Trainer Employee Benefits & Health Insurance Platform

Responsibilities will include but are not limited to:

• Training Strategy & Planning
  • Develop a training plan aligned to implementation milestones, go-live readiness, and post-launch stabilization.
  • Conduct audience analysis and define role-based curricula (e.g., employees, managers, HR/benefits admins, call center/support).
• Content Development
  • Create and maintain training materials: slide decks, job aids, quick-reference guides, SOPs, FAQs, and eLearning modules.
  • Build scenario-based exercises reflecting real workflows (open enrollment, qualifying life events, dependent changes, evidence of insurability, confirmations).
• Training Delivery
  • Facilitate instructor-led training (in-person and virtual), workshops, office hours, and train-the-trainer sessions.
  • Tailor delivery for varying levels of technical proficiency; ensure accessibility and clear, plain-language instruction.
• Adoption & Change Enablement
  • Reinforce key messages, process changes, and what s different impacts to employee experience and HR operations.
  • Partner with communications/change teams to drive awareness and reduce resistance.
• Measurement & Continuous Improvement
  • Track attendance, completion, assessments, and post-training feedback; adjust content based on outcomes.
  • Maintain a knowledge base and update materials as application functionality or benefit rules change.
• Go-Live & Post-Go-Live Support
  • Provide floor/virtual support during enrollment windows and early-life stabilization.
  • Coordinate with help desk and product teams to identify recurring issues and close training gaps.
• Privacy, Security, and Compliance
  • Ensure training emphasizes proper handling of sensitive employees and benefits data (e.g., PHI/PII), appropriate access, and secure practices.

What You ll Need:

• 2+ years of experience delivering end-user training for business applications (HRIS, benefits administration, insurance/claims platforms, or similar).
• Demonstrated experience in instructional design and facilitation for both live and virtual audiences.
• Strong communication skills with the ability to translate complex workflows into clear guidance.
• Experience in creating training assets (PowerPoint, job aids, process guides) and supporting learning tracking process.

Set Yourself Apart With:

• Working knowledge of employee benefits processes (eligibility, enrollment, life events, plan selection concepts).
• Experience supporting benefits open enrollment cycles and time-sensitive training delivery.
• Familiarity with benefits-related regulations and concepts (e.g., HIPAA privacy principles, ACA concepts, COBRA administration concepts) as relevant to training messaging.
• Experience with eLearning authoring tools (e.g., Articulate, Captivate, Scribe) and virtual platforms (Teams/Zoom).
• Change management exposure (communications planning, stakeholder enablement, adoption metrics).

• Comfort operating in fast-changing implementations and tight timelines

Navitas is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Navitas.