OnBase Administrator/Developer || Must be local to WI

Example Responsibilities:

• User support and triage of issues, and timely resolution of assigned tickets
• Identifying patterns of tickets to isolate true root cause and propose solutions and/or changes
• Understanding business requirements to achieve OCI s desired outcomes, while adhering to agency policies and procedures
• Suggesting, and demonstrating, conceptual designs to improve the user experience
• High quality module configuration and design using low-to-no-code approach, with minimal oversight
• Communication of important updates and/or necessary changes to Management, where appropriate
• Recommendation for design improvements to existing solutions
• Standard development environment requirements, to include documentation and task tracking
• Support for other OCI IT team initiatives as needed

Experience:

REQUIRED

STRONGLY DESIRED

Completed or recently renewed OnBase Certified Workview Developer (OCWV) (Hyland Certified OnBase WorkView Administrator) certification, within the past 4 years

Building OnBase low-to-no code solutions, following Hyland best practices and design methodology:

o Workview standalone applications

o Workflow standalone lifecycles

o Workflow/Workview combined solutions

o Document Composition templates

Design thinking determine and work toward an outcome, not just following a list of steps

Troubleshooting pre-existing OnBase solutions with minimal existing documentation

Creating and editing business processes and technical documentation

Working directly with business users to resolve production issues timely and correctly

Strong communication skills, including verbal (phone/video) and written (email)

Strong analytical, organizational, and task management skills

Desire and ability to actively participate in business requirements gathering sessions and technical reviews

State and/or Local Government work history

Any CompTIA certifications

Windows Server administration experience

IT Service Management (ITIL) certification

Jira experience (user/and or developer)

Agile and Waterfall SDLC (and the ability to determine the best approach given a business need)

Records Retention (the process in general, how it works)

OnBase Reporting Dashboards experience

Microsoft Visio experience

Microsoft SharePoint experience

Database reporting experience

Top Required Skills & Years of Experience: (5+ years)

• Completed or recently renewed OnBase Certified Workview Developer (OCWV) (Hyland Certified OnBase WorkView Administrator) certification, within the past 4 years. Attach certification at time of submission if possible.
• Building OnBase low-to-no code solutions, following Hyland best practices and design methodology:
• Workview standalone applications
• Workflow standalone lifecycles
• Workflow/Workview combined solutions
• Document Composition templates
• Design thinking determine and work toward an outcome, not just following a list of steps
• Troubleshooting pre-existing OnBase solutions with minimal existing documentation
• Working directly with business users to resolve production issues timely and correctly

Nice to Have Skills:

• State and/or Local Government work history
• IT Service Management (ITIL) certification