Key skills
JavaScriptTypeScriptPythonGoAIMLGenerative AILLMOpenAIClaudeAnthropicGeminiRAGAgenticHugging FaceAnalyticsReactReact.jsNode.jsAWSTerraformKubernetesDockerECSCloudFormationLambdaS3IAMBedrockRESTfulPerformance OptimizationCI/CD
About this role
Title: Genesys Agentic AI SME
Remote
Duration: 12+ Months
Required Skills:
Core Platform & Certifications
- Genesys Cloud CX Professional Certification
- Genesys Cloud AI Digital Bots & Knowledge Certification
- Genesys Cloud Developer or Architect Certification
- Hands-on experience with: Genesys Cloud AI Studio (AI Guides, Agentic Virtual Agents, Copilots)
- Digital Bots: Development, deployment, testing & optimization
- Knowledge Workbench, Optimizer, Portal
- Intent Miner / Intent Management
- Architect flow integration with bots & AI
- Genesys Cloud APIs & platform integrations
Agentic AI & Generative AI Skills
- Agentic AI architectures: Autonomous agents, multi-agent systems, tool-use agents
- Prompt engineering & system prompt tuning
- RAG pipelines & vector databases
- LLM integration: OpenAI GPT, Anthropic Claude, Google Gemini, Hugging Face
- AI orchestration, reasoning, anomaly detection & human-in-the-loop escalation
- Familiarity with MCP framework (Genesys agentic roles)
- Generative AI applications for CX automation
Programming & Full-Stack Development
- Python (AI/ML scripting & backend)
- JavaScript / TypeScript (front-end & full-stack)
- Go (backend services for Genesys Innovation roles)
- Node.js + React.js
- RESTful API design & microservices architecture
Cloud, DevOps & Infrastructure
- AWS services: Bedrock, Lambda, ECS, S3, IAM, CloudFormation
- Kubernetes & Docker (containerization & orchestration)
- CI/CD pipelines, automated testing, Terraform
- Cloud-native scalable AI application deployment
CX / Contact-Center Domain Expertise
- Conversational AI / Natural Language Understanding (NLU)
- Omnichannel customer journey orchestration
- Voice AI & multimodal interfaces
- Bot insights, analytics & performance optimization
Additional Keywords
- Responsible AI / AI governance & compliance
- Full-stack AI application development on Genesys Cloud
- Integration of AI agents with Genesys Copilot & routing
- Production troubleshooting & optimization of agentic systems
Regards,
Nick Arthur (Nizam)
Associate Director, Recruitment
Pull Skill Technologies Inc.
Direct: +1 551-272-o197