Desktop Support Engineer

Role: Desktop Support Engineer

Locations : Chicago, IL(Onsite)

Duration: 6+ Months

MacOS and JAMF experience is mandatory 

Job Summary

We are seeking a skilled Desktop Support Engineer to provide technical support and maintenance for end-user devices, including Windows and macOS systems. The role involves managing the complete system lifecycle, troubleshooting network issues, and supporting identity and access management tools such as Okta.

Key Responsibilities

End-User Support

• Provide L1/L2 technical support for desktops, laptops, and mobile devices
• Troubleshoot hardware and software issues across Windows and macOS platforms
• Support users via tickets, calls, and remote tools

Windows & macOS Administration

• Install, configure, and maintain Windows and macOS systems
• Manage OS upgrades, patches, and security updates
• Handle Active Directory, Group Policy, and system configurations

System Lifecycle Management

• Manage end-to-end device lifecycle (procurement, deployment, maintenance, and decommissioning)
• Perform device imaging, provisioning, and asset tracking
• Ensure compliance with company security and IT policies

Network Support

• Diagnose and resolve LAN/Wi-Fi/VPN connectivity issues
• Basic troubleshooting of switches, routers, and firewalls
• Coordinate with network teams for escalations

Identity & Access Management (Okta)

• Manage user accounts, SSO, MFA, and access provisioning via Okta
• Troubleshoot login, authentication, and access-related issues
• Support onboarding/offboarding processes

Security & Compliance

• Ensure endpoint security, antivirus, and encryption compliance
• Support audits and security reviews
• Follow ITIL processes and documentation standards

Required Skills

• Strong knowledge of Windows (10/11) and macOS
• Experience with Okta (SSO, MFA, user lifecycle)
• Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
• Experience with Active Directory and endpoint management tools
• Knowledge of device imaging and deployment tools (SCCM, Intune, JAMF)
• Strong troubleshooting and problem-solving skills