Key skills
PythonAnsibleCachingLeadershipProject ManagementStakeholder ManagementMentoringChange ManagementCommunicationCollaboration
About this role
Meta is seeking a Network Operations Engineering Manager to lead our Edge and Network Services (ENS) Foundation NetOps team. In this role, you will provide both technical and people leadership, driving operations and innovation across our global network infrastructure. You will be responsible for managing and developing a team, setting strategic direction, and partnering with cross-functional leaders to deliver business-critical outcomes at scale.
Responsibilities
Lead, mentor, and grow a team of network operations engineers, fostering an environment of technical expertise, collaboration, and continuous learning
* Set clear goals, provide regular feedback, and support career development for direct reports
* Manage the team’s response to major incidents and site events (SEVs), ensuring rapid resolution and root cause analysis for edge, caching, and network infrastructure
* Develop and implement strategies to improve incident response processes, reduce operational risk, and enhance network reliability
* Own and evolve change management processes, ensuring security, business continuity, and compliance across Meta’s network infrastructure
* Proactively identify and mitigate operational risks, collaborating with partner teams to design robust processes for data and asset protection
* Represent ENS in cross-functional forums, influencing the design and integration of new technologies and infrastructure
* Build and maintain key partnerships with internal business teams, external vendors, and engineering leaders to align on priorities and deliver critical projects
* Drive continuous improvement in operational policies, processes, and procedures to optimize efficiency, quality, and scalability
* Champion automation initiatives, working with engineering teams to ensure Tier-1 network faults are remediated by software and operational toil is minimized
* Define and track key metrics for operational performance, vendor management, and service quality
* Use data to inform strategy, prioritize investments, and communicate impact to leadership and stakeholders
* Provide clear, transparent communication on team goals, progress, and outcomes to all levels of the organization
* Share lessons learned and best practices to drive organizational learning and continuous improvement
Qualifications
Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience
* 8+ years of experience in network engineering, data center infrastructure, or large-scale network deployment, including hands-on responsibility for planning, building, or operating production or lab networks
* 3+ years of people management experience leading engineering or technical operations teams responsible for network deployment, reliability, or site infrastructure
* Experience managing external vendors or MSPs, including establishing expectations, monitoring SLAs (service level agreements), and holding vendors accountable for quality and timelines
* Practical experience and knowledge of network, optical, and physical layer infrastructure in hyperscale environments
* Demonstrated experience in communication and stakeholder management skills, with a track record of influencing cross-functional teams and external partners
* Demonstrated experience to drive operational programs from inception to delivery, using metrics to convey impact 10+ years of combined experience across network deployment, lab infrastructure operations, or data center environments
* 5+ years of people leadership, including scaling a team, mentoring engineers, and establishing operational processes
* Experience implementing automation or tooling for network deployment, provisioning, or infrastructure operations (e.g., Ansible, Python, internal orchestration systems)
* Expertise in project management and continuous improvement methodologies
* Experience managing SLAs (service level agreements) and driving improvements against operational metrics at scale
* Familiarity with data center design, cabling, fiber optics, and facility infrastructure
* Experience operating in a large-scale, global environment with complex cross-functional dependencies (e.g., hardware engineering, production engineering, site operations, and field service/vendor performance management)
Responsibilities
Lead, mentor, and grow a team of network operations engineers, fostering an environment of technical expertise, collaboration, and continuous learning
* Set clear goals, provide regular feedback, and support career development for direct reports
* Manage the team’s response to major incidents and site events (SEVs), ensuring rapid resolution and root cause analysis for edge, caching, and network infrastructure
* Develop and implement strategies to improve incident response processes, reduce operational risk, and enhance network reliability
* Own and evolve change management processes, ensuring security, business continuity, and compliance across Meta’s network infrastructure
* Proactively identify and mitigate operational risks, collaborating with partner teams to design robust processes for data and asset protection
* Represent ENS in cross-functional forums, influencing the design and integration of new technologies and infrastructure
* Build and maintain key partnerships with internal business teams, external vendors, and engineering leaders to align on priorities and deliver critical projects
* Drive continuous improvement in operational policies, processes, and procedures to optimize efficiency, quality, and scalability
* Champion automation initiatives, working with engineering teams to ensure Tier-1 network faults are remediated by software and operational toil is minimized
* Define and track key metrics for operational performance, vendor management, and service quality
* Use data to inform strategy, prioritize investments, and communicate impact to leadership and stakeholders
* Provide clear, transparent communication on team goals, progress, and outcomes to all levels of the organization
* Share lessons learned and best practices to drive organizational learning and continuous improvement
Qualifications
Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience
* 8+ years of experience in network engineering, data center infrastructure, or large-scale network deployment, including hands-on responsibility for planning, building, or operating production or lab networks
* 3+ years of people management experience leading engineering or technical operations teams responsible for network deployment, reliability, or site infrastructure
* Experience managing external vendors or MSPs, including establishing expectations, monitoring SLAs (service level agreements), and holding vendors accountable for quality and timelines
* Practical experience and knowledge of network, optical, and physical layer infrastructure in hyperscale environments
* Demonstrated experience in communication and stakeholder management skills, with a track record of influencing cross-functional teams and external partners
* Demonstrated experience to drive operational programs from inception to delivery, using metrics to convey impact 10+ years of combined experience across network deployment, lab infrastructure operations, or data center environments
* 5+ years of people leadership, including scaling a team, mentoring engineers, and establishing operational processes
* Experience implementing automation or tooling for network deployment, provisioning, or infrastructure operations (e.g., Ansible, Python, internal orchestration systems)
* Expertise in project management and continuous improvement methodologies
* Experience managing SLAs (service level agreements) and driving improvements against operational metrics at scale
* Familiarity with data center design, cabling, fiber optics, and facility infrastructure
* Experience operating in a large-scale, global environment with complex cross-functional dependencies (e.g., hardware engineering, production engineering, site operations, and field service/vendor performance management)