Systems Architect Human Factors

This position follows a hybrid work model, with on‑site presence required based on project needs, collaboration requirements, and team priorities

Are you excited by the challenge of shaping large‑scale, system‑level transformation through a human‑centered lens? As a Systems Architect – Human Factors at Corewell Health—Michigan’s largest and most innovative healthcare system—you’ll play a pivotal role in turning complex, loosely defined problems into clear, actionable strategies that elevate reliability, performance, and the overall care experience. Partnering closely with clinical and operational leaders across the organization, you’ll design and guide enterprise‑wide initiatives, synthesize insights into compelling executive‑level narratives, and shape the transformational roadmaps that drive our top strategic priorities forward. In this highly influential role, you’ll serve as both architect and catalyst—bringing clarity, structure, and innovation to some of our organization’s most dynamic and impactful work and applying your skill in bringing structure and clarity to wide‑ranging challenges that demand visionary thinking and human‑centered solutions.

If you’re driven by meaningful, system‑level impact and energized by the opportunity to design human‑centered solutions at scale, we’d love to meet you. Join us in shaping the future of care at Corewell Health—apply today and help lead transformative change across one of Michigan’s most innovative health systems.

Job Summary

The Systems Architect – Human Factors supports the strategic vision of Corewell Health by designing and co-executing innovative and transformative approaches to the complex problems that challenge the organization. Focus will be on identifying, designing, and co-driving the needed projects, programs and assignments throughout the organization aimed at improving operational and clinical reliability and achieving measurable results. They will work closely with clinical and operational leadership and throughout the system to identify opportunities and develop the transformational portfolio of work in line with top strategic focus areas.

Essential Functions

Create Clarity and Structure from Complex, Ambiguous Problems

• Transform loosely defined ideas into organized, actionable concepts by synthesizing requirements, operational needs, strategic priorities, and system capabilities.
• Build shared understanding through strong relationships and the ability to connect disparate concepts across the organization.

Shape Transformation Strategy and Future‑State Direction

• Analyze emerging capabilities, industry trends, and organizational needs to inform current‑ and future‑state transformation strategies.
• Document and communicate direction in clear, compelling ways that guide leaders and teams.

Design and Co‑Lead Enterprise‑Level Improvement Initiatives

• Lead and co‑lead innovative improvement projects that deliver measurable operational and clinical performance results.
• Partner with cross‑functional leaders to ensure initiatives are aligned with strategic priorities and system needs.

Collaborate and Influence Across Networks

• Work with leaders and team members across formal and informal networks to foster alignment, strengthen cross‑functional collaboration, and drive portfolio progress.
• Provide informal leadership and guidance to teams outside the immediate department.

Develop and Maintain Strategic Architecture and Roadmaps

• Build and maintain work portfolios, conceptual models, frameworks, and process roadmaps that communicate system direction and support strategic decision‑making.
• Use these tools to guide teams toward desired outcomes and ensure alignment with broader objectives.

Advance and Standardize Enterprise Processes

• Develop, refine, and spread enterprise processes that support reliability and human‑centered systems performance.
• Collaborate with leadership, architects, and engineers to ensure standards are consistent, aligned to guiding principles, and integrated across the organization.

Analyze and Improve Systems and Workflows

• Assess the effectiveness of existing systems and processes using qualitative and quantitative methods.
• Implement improvements that enhance alignment, enable performance, and support sustainable, repeatable, and measurable clinical and business functions.

Serve as a Subject Matter Expert and Organizational Resource

• Provide expertise, education, coaching, and mentorship on human factors, systems engineering, and related areas.
• Support capability‑building efforts across the organization through training and knowledge sharing.

Qualifications

Required

• Bachelor's Degree or equivalent in Mechanical, Process or Industrial Engineering; Human Kinetics/Kinesiology; Human Factors or Ergonomics Engineering; Product Design; Systems Engineering; Organizational Design; Organizational Psychology; Sociology; Economics; or related field
• 15 years of deep experience and competence leading and coaching in improvement initiatives, training programs, and developing large scale programs/portfolios/roadmaps of work
• Deep experience with process improvement, project management, change management and/or systems engineering/design methodologies, including the ability to train others

Preferred

• Master's Degree in Mechanical, Process or Industrial Engineering; Human Kinetics/Kinesiology; Human Factors or Ergonomics Engineering; Product Design; Systems Engineering; Organizational Design; Organizational Psychology; Sociology; Economics; or related field
• Experience with human centered design frameworks for problem solving, human factors design tools and methods, and/or design thinking methodologies
• Experience with organizational design theory, agile teaming/agile transformation, matrixed organizing for agile work
• Research methods and product design experience
• CRT-Lean Six Sigma Black Belt Certification (CSSBB) - within 1 year after hire

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids

Department Name

QSE Human Factors - Corporate

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8 a.m. - 5 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.