Fully Remote | Customer Service – Booking Hotels

Aisle & Abroad is seeking reliable and customer-focused individuals for a fully remote role in customer service focused on hotel bookings. The position involves assisting clients with selecting accommodations, coordinating reservations, and ensuring travel details are accurate and complete.

Responsibilities:

• Assist clients with identifying and booking hotel accommodations based on their needs and preferences
• Provide support throughout the reservation process, including confirmations and updates
• Respond to customer inquiries regarding availability, pricing, and property details
• Verify booking information such as travel dates, guest details, and room selections
• Maintain accurate and organized records of client interactions and reservations
• Offer follow-up support prior to check-in and after stay when needed

Requirements:

• Strong communication skills with a customer service mindset
• Detail-oriented and able to stay organized across multiple tasks
• Comfortable using online systems and digital tools
• Ability to work independently in a remote environment
• Previous customer service or hospitality experience is helpful but not required