NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. They are currently seeking a Project Manager to lead end-to-end delivery of Microsoft Dynamics 365 CRM and Field Service implementations, requiring strong project governance and stakeholder management skills.
Responsibilities:
- Plan, manage, and execute project timelines and deliverables for Dynamics 365 CRM and Field Service implementations
- Lead Agile ceremonies including daily stand-ups, sprint planning, and sprint reviews to ensure team alignment
- Manage project scope, budget, and resources, proactively identifying and addressing variances
- Track project progress, risks, issues, and dependencies, and drive timely resolution
- Remove team blockers and facilitate issue resolution across functional and technical teams
- Maintain project documentation, status reports, and governance artifacts for internal and client visibility
- Drive stakeholder engagement, ensuring clear communication and expectation management throughout the project lifecycle
- Coordinate cross-functional teams including business, functional, technical, and QA teams
- Support post-go-live activities, including hypercare coordination with operations teams
- Capture lessons learned and continuous improvement opportunities
Requirements:
- 8+ years of experience in IT project/program management
- 8+ years Proven experience delivering Microsoft Dynamics 365 CRM and/or Field Service projects
- 8+ years Strong expertise in project planning, execution, and governance
- 8+ years Experience managing scope, budget, resources, and risks
- 8+ years Hands-on experience with Agile and Waterfall methodologies
- 8+ years Experience with tools such as Azure DevOps, Jira, MS Project, or similar
- PMP, PRINCE2, or equivalent certification
- Experience managing large-scale enterprise implementations
- Exposure to Power Platform (Power Apps, Power Automate)
- Domain experience in Utilities, Manufacturing, Telecom, or similar industries