Project Manager - Microsoft Dynamics 365 CRM & Field Service (Fully Remote / FTE)

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. They are currently seeking a Project Manager to lead end-to-end delivery of Microsoft Dynamics 365 CRM and Field Service implementations, requiring strong project governance and stakeholder management skills.

Responsibilities:

• Plan, manage, and execute project timelines and deliverables for Dynamics 365 CRM and Field Service implementations
• Lead Agile ceremonies including daily stand-ups, sprint planning, and sprint reviews to ensure team alignment
• Manage project scope, budget, and resources, proactively identifying and addressing variances
• Track project progress, risks, issues, and dependencies, and drive timely resolution
• Remove team blockers and facilitate issue resolution across functional and technical teams
• Maintain project documentation, status reports, and governance artifacts for internal and client visibility
• Drive stakeholder engagement, ensuring clear communication and expectation management throughout the project lifecycle
• Coordinate cross-functional teams including business, functional, technical, and QA teams
• Support post-go-live activities, including hypercare coordination with operations teams
• Capture lessons learned and continuous improvement opportunities

Requirements:

• 8+ years of experience in IT project/program management
• 8+ years Proven experience delivering Microsoft Dynamics 365 CRM and/or Field Service projects
• 8+ years Strong expertise in project planning, execution, and governance
• 8+ years Experience managing scope, budget, resources, and risks
• 8+ years Hands-on experience with Agile and Waterfall methodologies
• 8+ years Experience with tools such as Azure DevOps, Jira, MS Project, or similar
• PMP, PRINCE2, or equivalent certification
• Experience managing large-scale enterprise implementations
• Exposure to Power Platform (Power Apps, Power Automate)
• Domain experience in Utilities, Manufacturing, Telecom, or similar industries