Customer Success Advocate - SVX / MV / LPR

Motorola Solutions is a global community focused on keeping people safer through technology. They are seeking a Customer Success Manager to work with clients to maximize product usage and satisfaction, ensuring the adoption of their Public Safety Software products. This role involves building relationships, managing a regional book of business, and driving strategies for customer success.

Responsibilities:

• Build trust-based relationships with technical and command leadership to align Motorola software with agency goals, documenting use cases and delivering creative solutions to operational challenges
• Drive full product adoption and value creation across key user populations, translating public safety best practices into credible recommendations that influence agency decision-making
• Proactively manage a regional book of business, utilizing data-analysis tools to track engagement, identify renewal opportunities, and develop plans to remove barriers to customer success
• Act as a central point of contact ('quarterback') between clients and internal teams—including Support, Onboarding, and Sales—to resolve issues quickly and influence product roadmaps
• Develop and execute retention strategies to minimize churn and increase annual recurring revenue by ensuring consistent follow-through and high customer sentiment
• Model exemplary adherence to processes and 'Day in the Life' guidelines, mentoring peers and leading special projects to improve team efficiency and service delivery
• Maintain a deep understanding of the Motorola ecosystem with an emphasis on SVX, AI Assist, Mobile Video, DEMS and Vehicle Intelligence to conduct operational assessments and provide expert workflow guidance