Solutions Engineer Development Manager

Smartsheet has been empowering teams for over 20 years by providing scalable work management solutions. The SE Development Manager will oversee onboarding and continuing education for Solutions Engineers, ensuring they have the necessary resources and support for their roles while driving strategic development projects.

Responsibilities:

• Develop and maintain comprehensive onboarding content and course creation that aligns with Solutions Engineering readiness to ensure new hires have a strong foundation for success
• Partner with and provide comprehensive support to new Solutions Engineers throughout their first 90 days of employment, encompassing all aspects of their role responsibilities and sales support
• Ensure all new Solutions Engineers have the essential knowledge and resources they need within their first year of employment
• Support the creation and management of strategic programs, such as continuing education programs or enablement programs to keep the Solutions Engineering team up-to-date with industry trends and best practices, ensuring they remain competitive in the market, as well as supporting new product knowledge
• Support the career development of Solutions Engineers by providing coaching and mentoring to help them grow professionally, ensuring they have a path to advance their careers within the organization
• Drive development project deliverables aligned with strategic goals set by senior leaders
• Maintain role excellence and proficiency within the Solutions Engineering team through ongoing training and assessment, keeping the team's skills current and relevant
• Provide leadership enablement support to executives and managers within the Solutions Engineering department, ensuring they have the tools and resources they need to succeed in their roles
• Coordinate and plan events for the Solution Engineering team to ensure they are up-to-date with key themes and developments within the industry, fostering a culture of learning and innovation
• Collaborate with all enablement teams to manage new systems and tools implementations, enhancement projects, roadmap strategies, and change management plans for the Solutions Engineering org
• Develop, create, and distribute reports that provide leadership with key business insights including program adoption, content effectiveness, and more
• Partner with cross-department peers to align developmental goals, ensuring the team is working in harmony with other departments and teams across the organization
• Become an expert at Smartsheet's products and provide technical support as needed for the demo environment
• Support other duties as assigned

Requirements:

• At least 3 years experience in Presales
• At least 3 years experience in SE Development and/or Program Management
• Experience creating impactful documentation, onboarding collateral or instructional materials including presentations and online training
• High level of technical aptitude
• Excellent communication skills with the ability to motivate people
• Problem-solving skills
• The ability to manage teams/projects in multiple locations and time zones