Senior Manager, Site Reliability Engineering

Ping Identity is a company dedicated to making digital experiences secure and seamless for users. As a Senior Manager of SRE, you will lead a team in managing the infrastructure of a large identity platform, focusing on operational excellence and automation.

Responsibilities:

• Provide leadership and mentorship to a team of 8-10 Site Reliability Engineers (SREs)
• Possess expertise in defining, measuring, and reporting on key Service Level Objectives (SLOs) and Service Level Indicators (SLIs) to ensure adherence to the 99.99%+ uptime Service Level Agreement (SLA)
• Collaborate effectively with other SRE, Security, and Development teams
• Define and implement processes to ensure the team efficiently meets target deadlines
• Drive the successful completion of large-scale projects, coordinating with multiple Development teams
• Conduct thorough capacity analysis and planning
• Effectively manage and scale infrastructure by establishing and adhering to automation standards
• Analyze and resolve complex system behavior, performance, and application issues
• Oversee comprehensive observability and analysis across multiple datacenters

Requirements:

• Minimum of six years of experience leading a software-focused Site Reliability Engineering (SRE) team of eight to ten staff
• Demonstrated experience working within organizations operating on a global scale
• Proven ability to drive strategic decisions regarding 'build vs. buy' technology choices
• Proficiency in developing, maintaining, and administering modern infrastructure tooling, with a strong emphasis on Infrastructure as Code (IaC) principles
• Experience provisioning public cloud resources utilizing IaC tools such as CloudFormation and Terraform
• Solid knowledge of scripting and programming standards (e.g., Python, Ruby, Bash, Go)
• Experience with Docker and container orchestration platforms (e.g., Kubernetes)
• Practical experience using Git in a large-scale team environment
• Understanding and application of security design principles
• Experience operating within a high-volume or mission-critical production service environment
• Expertise in IP networking, including familiarity with network functionality, operational procedures, and failure modes
• Familiarity with observability tooling such as NewRelic, Splunk, Grafana, and Cloudwatch
• Familiarity with DevOps automation tools such as Jenkins, Artifactory, Spacelift
• Solid experience with server configuration with Puppet/Chef/Salt