Sr. Customer Support Engineer

GetInsured, operating as Vimo, is a technology-driven company committed to making health insurance accessible and affordable for all Americans. They are seeking a full-time, remote Senior Customer Support Engineer to deliver exceptional technical assistance to clients, providing advanced troubleshooting and technical support while ensuring timely delivery of solutions.

Responsibilities:

• Providing advanced troubleshooting and technical support
• Resolving complex customer issues
• Coordinating with internal teams to address challenges
• Ensuring the timely delivery of solutions
• Working closely with cross-functional teams to help improve operational efficiency and customer satisfaction

Requirements:

• Strong proficiency in Customer Support and Field Service, with experience in handling customer inquiries and providing effective resolutions
• Demonstrated skills in Troubleshooting and Technical Support to analyze and resolve system-related issues efficiently
• Excellent Communication skills, with the ability to clearly articulate technical solutions to both technical and non-technical audiences
• Proven experience in leading or contributing to cross-functional problem-solving efforts
• Capability to work independently in a remote environment, demonstrating strong time management and organizational skills
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred
• Prior experience in deploying and supporting SaaS solutions and knowledge of the healthcare or public sector industry is a plus