Federal Sales Engineer

LogicMonitor is a company dedicated to trust, customer obsession, and continuous improvement. They are seeking a Federal Sales Engineer to support the technical evaluation of their AI-first hybrid observability platform, providing value to prospects during the pre-sales process and training the sales team on product knowledge.

Responsibilities:

• Perform SE duties on trial calls as scheduled by AEs. Includes technically understanding prospect needs, technology skill level, and supporting AEs with requests to perform technical product demos and perform/assist trial set ups or expansionTrial optimization (proactively adding dashboards, creating sample reports, etc. for all trial prospects)
• Lead technical/product training for new sales personnel on an ongoing basis
• Day-to-day product/technical support for trial prospects
• Log meetings and technical notes in SalesForce pertaining to the POV for each call (or onsite) with the customer
• Demonstrates the technical aspects of how the product solves specific customer problems, and translates specific customer problems into technical solutions
• Identifies all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process

Requirements:

• Bachelor's Degree in Computer Science or technical degree preferred
• 5+ years experience in SysAdmin or Sales Engineering role
• Able to articulate technology and product positioning to both business and technical users
• Able to establish and maintain strong relationships throughout the sales cycle
• Experience in Linux and or Windows/Network administration and operations including the following technologies desired: Virtualization (VMWare, Hyper-V, Xen Server, etc…), Storage (Netapp, EMC, HPLeftHand, Dell Equallogic, etc…), LoadBalancers (f5 bigIP, Netscaller, Barracuda, etc…), WMI, PerfMon, JDBC, SNMP, SMTP, JMX, Webservers (IIS, Apache, Tomcat, etc…), Active Directory, Database (SQL, MySQL, Postgress, etc…), Scripting (groovy, powershell, ruby, etc...)
• Experience using AI tools to enhance productivity, innovation, or problem-solving