Portfolio Technology Sales & Account Management Director

CBRE is the world’s largest commercial real estate services and investment firm, and they are seeking a Portfolio Technology Sales & Account Management Director. This role involves overseeing client commitments, managing staff functions, and coordinating resources to deliver solutions according to client needs.

Responsibilities:

• Provide formal supervision to employees
• Monitor the training and development of staff
• Conduct performance evaluations and coaching
• Oversee the recruiting and hiring of new employees
• Coordinate and manage the team's daily activities
• Establish work schedules, assign tasks, and cross-train staff
• Set and track staff and department deadlines
• Mentor and coach as needed
• Interact and consult with clients to understand business needs
• Coordinate the resources needed to service projects, build strategic operational plans, and balance the expectations of clients with the execution of work
• Manage several clients simultaneously, while serving as a point of contact for systems and processes for new and current projects
• Oversee the management of sales and relationships with key customers
• Ensure proper services and enhancements are being carried out
• Troubleshoot and solve conflicts
• Direct the project process
• This includes developing project plans, creating a project team, and managing timeframes and performance
• Verify the timely and successful delivery of solutions according to client needs and objectives as well as contract specifics
• Consult with internal and client teams to define project requirements, investigating various approaches to attain end results
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance
• Lead by example and model behaviors that are consistent with CBRE RISE values
• Persuade managers and other colleagues to take action while being guided by the organization's functional business plans
• Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department
• Significantly improves and changes existing methods, processes, and standards within job discipline

Requirements:

• Bachelor's Degree preferred with 8-12 years of relevant experience
• In lieu of a degree, a combination of experience and education will be considered
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems
• Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc
• Expert organizational skills and an advanced inquisitive mindset