A top Fortune 50 financial services company is seeking a highly motivated NOC Operator to work in a hybrid role at one of their locations in Vienna, VA or Pensacola, FL.

***This is a Hybrid opportunity requiring the qualified professional to work onsite at least 3 days a week.***

Responsibilities:

Monitor network infrastructure using tools such as Moogsoft or equivalent monitoring/alerting systems

Identify, analyze, and respond to network alerts, incidents, and performance issues in a timely manner

Manage and follow established operational processes to ensure consistency and efficiency in incident handling

Perform initial troubleshooting of routers, switches, and network connectivity issues

Create, update, and manage incident tickets using platforms such as ServiceNow or similar ticketing systems

Coordinate with internal teams and external vendors to escalate and resolve complex issues

Maintain clear and concise documentation of incidents, resolutions, and standard operating procedures

Utilize collaboration tools (e.g., Microsoft Teams) to communicate effectively across teams

Ensure adherence to SLAs, operational standards, and escalation procedures

Qualifications:

General knowledge of Networking concepts, including routers, switches, and network connections

Experience with monitoring and alerting systems (e.g., Moogsoft or equivalent)

Familiarity with Ticketing Systems such as ServiceNow or similar platforms

Experience working with vendor support and managing escalations

Proficiency in collaboration tools such as Microsoft Teams

Excellent written communication and documentation skills

Strong analytical and problem-solving abilities

Strong process management and organizational skills

Desired Qualifications

Previous experience in a NOC or IT Operations environment

Basic understanding of ITIL processes and Incident Management frameworks

Ability to work in a fast-paced, 24/7 operational environment (shift work may be required)

NOC Operator

Key skills

About this role