Software Support Engineer III

Natera is a global leader in cell-free DNA testing, dedicated to oncology, women’s health, and organ health. The Software Support Engineer III provides technical assistance to production operations and research by troubleshooting and solving product issues, while also documenting solutions to aid future problem resolution.

Responsibilities:

• Provide technical support for Natera's Laboratory Information Management Systems (LIMS) and Cloud based Data Analytics software platform
• Perform troubleshooting, debugging, and root cause analysis of product or environment issues using analysis of log files, problem reproduction, and system instrumentation
• Track and document all actions taken to address production issues and follow up with internal users or customers to ensure satisfactory resolution
• Develop and document best practices for handling the requests and implement reliable processes to better serve the needs of our customers
• Identify and codify solutions to frequent issues as documented and scripted processes
• Performs other duties as assigned

Requirements:

• 5+ years of experience in a similar role
• BS Degree in Computer Science, similar discipline, or equivalent work experience
• Working knowledge of Java, Spring framework required
• Experience with relational databases essential, with specific experience with MySql
• Extensive analytic troubleshooting skills
• Excellent communication and organizational skills, especially for problem solving under pressure
• Strong technical documentation skills
• Eagerness to acquire new skills in genetics
• Ability to thrive in a fast-paced environment and manage multiple tasks independently
• MS preferred
• Experience with Groovy scripting language a plus
• Experience with Python and web services a plus