Information Technology Operations Engineer

TSV Consulting LLC is partnering with an innovative health tech company in the Prior Authorization space to hire an Information Technology Operations Engineer. This role is responsible for monitoring, triaging, and resolving infrastructure and application issues across Azure and AWS environments.

Responsibilities:

• Monitor cloud infrastructure, applications, and services using tools such as Site24x7, Datadog, or similar platforms
• Respond to alerts, incidents, and service disruptions; perform initial triage and resolution
• Escalate complex issues to appropriate engineering teams with clear documentation
• Perform root cause analysis and assist in post-incident reviews
• Maintain system uptime and performance across Azure and AWS environments
• Execute standard operating procedures (SOPs) and runbooks for incident management
• Collaborate with cross-functional teams including DevOps, Engineering, and Security
• Continuously improve monitoring, alerting, and operational processes
• Perform day-to-day service desk activities, including end-user support and execution of engineering requests related to Azure infrastructure and cloud operations

Requirements:

• 3–5 years of experience in IT Operations, NOC, or Systems Engineering roles
• Hands-on experience with Azure cloud infrastructure (required)
• Experience with monitoring/observability tools such as Site24x7, Datadog, New Relic, or similar
• Strong understanding of incident management and troubleshooting methodologies
• Experience working in a 24/7 or shift-based operations environment
• Strong problem-solving skills and ability to work independently during assigned shift
• Experience with AWS cloud services
• Exposure to automation/scripting (PowerShell, Bash, Python)
• Knowledge of ITIL practices or incident management frameworks
• Experience supporting fully cloud-native environments