Senior Salesforce Business Analyst

Risepoint is an education technology company that provides support and expertise to universities and colleges. As a Senior Salesforce Business Analyst, you will bridge business stakeholders and technical teams to enhance the Student Success Center technology, translating business needs into scalable Salesforce solutions and driving improvements in user experience and operational efficiency.

Responsibilities:

• Gather and document requirements from business stakeholders and translate business needs into Salesforce solutions, configurations, and system design
• Assess existing solutions and user behaviors to identify areas for improvement, including Salesforce user experience, automation, reporting, and data integrity
• Conduct gap analyses to determine areas for business opportunities, with a focus on leveraging Salesforce standard functionality vs. custom solutions
• Translate business requirements into user stories within an agile framework and work with development resources to provide clarity and address concerns
• Track reported system issues, develop recommendations for resolving issues, and drive timely resolution to ensure processes run smoothly
• Document as-is and to-be process maps based on interviews with business stakeholders
• Work with the quality assurance team to ensure that test cases are identified, changes are properly tested, and business requirements are met
• Identify opportunities for improved data quality and translate business needs into reporting requirements
• Successfully multi-task across several concurrent priorities
• Build strong, trusted relationships with stakeholders across the organization, influencing outcomes and ensuring solutions align with business priorities
• Manage multiple priorities effectively, contributing to cross-functional initiatives that support Risepoint’s mission to expand access to affordable, workforce-relevant education

Requirements:

• 5+ years of experience in business analysis, product analysis, or technical support, including hands-on experience translating business needs into Salesforce solutions
• Proven ability to gather, document, and translate requirements into user stories
• Experience supporting Salesforce enhancements in Agile frameworks
• Strong problem-solving, process analysis, and documentation skills
• Ability to build relationships, communicate complex concepts clearly, and influence stakeholders across cross-functional teams
• Salesforce Administrator certification
• Bachelor's degree in a related field
• Experience working in higher education, edtech, or student success environments
• Salesforce Administrator certification or experience supporting Salesforce configuration, reporting, or data management beyond core business analysis responsibilities
• Experience leading or supporting business transformation initiatives, including evolving processes, driving user adoption, and leveraging new technologies (including AI-enabled tools) to improve efficiency and scale impact
• 1-2 years specifically performing in a Senior Business Analyst role