Key skills
Technical ArchitectureCloud InfrastructureVirtualizationNetwork InfrastructureCompute InfrastructureStorage InfrastructureWindows ServerLinuxHyper-Converged InfrastructureNutanixRubrik BackupRecoveryServer-oriented ArchitecturesWeb Platform ApplicationsActive Directory ArchitectureLDAPGroup PolicyIdentityAccess ManagementSchema ChangesMicrosoft Endpoint Configuration ManagerSystem CenterPowerShell ScriptingITIL IncidentRequest ManagementCustomer ServiceAnalytical SkillsTroubleshootingPowerShellIAMActive DirectoryCommunicationProblem Solving
About this role
Iron Mountain is a company that provides expert, sustainable solutions in records and information management and digital transformation services. They are seeking a talented Systems Engineer to help build out their infrastructure, troubleshoot problems, and support both external and internal customers while maintaining system documentation and processes.
Responsibilities:
- Troubleshoot escalated tickets
- Provide support to external and internal customers
- Join critical incident calls for priority 1 issues as the subject matter expert
- Perform on-call duties on a weekly rotation
- Windows Server Builds
- Maintaining backups
- Security patching and vulnerability management
- General break-fix and KLO
- Create and maintain system documentation and support processes
- Communicate verbally and in writing with customers
- Participate in the setup and configuration of new customers, environments, and proof-of-concept solutions
- Work with multiple vendors routinely for support and troubleshooting of the solution
- Work with internal cross-functional teams on troubleshooting system issues
- Responsible for working and prioritizing issues and project tasks according to SLA’s
- Responsible for managing their own tickets and maintaining them on a daily basis
- Participate in testing and post-deployment validation of the system
- Perform Active Directory Services administration and management to include design, cleanup and routine maintenance and configuration
- Other duties and projects as assigned
Requirements:
- Requires a Bachelor's degree (BS) from an accredited/recognized university
- Requires U.S. Citizenship
- Core Experience: 5+ years of hands-on technical architecture experience with a track record of delivering production-grade systems
- Infrastructure Depth: Expert knowledge in Cloud, Virtualization, Network, Compute, and Storage
- Operating Systems: Advanced experience with Windows Server and required proficiency in Linux
- Hardware & Virtualization: Experience with Hyper-Converged Infrastructure (HCI) and Nutanix hardware (highly preferred)
- Familiarity with Rubrik backup and recovery solutions
- Systems Management: Proficiency in server-oriented architectures and web platform applications
- Knowledge of AD Architecture (LDAP, Group Policy, IAM, Schema changes)
- Experience with Microsoft Endpoint Configuration Manager (MECM) or System Center
- Proficiency in PowerShell scripting
- ITIL Standards: 3+ years of experience in Incident and Request Management (ITIL v3)
- Problem Solving: Excellent analytical and troubleshooting skills with a focus on technical resolution
- Vendor & Team Coordination: Proven ability to work with geographically distributed teams
- Experience coordinating issue resolution with 3rd party vendors
- Communication: Written and verbal proficiency in English
- Strong track record of engaging with external customers and accelerating technical solutions
- Soft Skills: A motivated self-starter who thrives in fast-paced environments and takes pride in building new products
- Experience with Hyper-Converged Infrastructure (HCI) and Nutanix hardware