Technical Business Analyst - Western region

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. The Technical Business Analyst will support the Product Team within the Education Case Management practice, responsible for designing and delivering EdTech solutions and collaborating with stakeholders to define requirements and manage implementations.

Responsibilities:

• Facilitating software development life cycle (SDLC) activities
• Coordinating and leading functional and technical requirement gathering sessions
• Analyzes business requirements, identifies any inconsistencies or gaps, and determines the optimal solution
• Creates functional specifications (as well as any other documentation needed) to clearly denote scope and requirements to development and QA teams
• Creates wireframes or prototypes using Axure RP, or related tools
• Coordinating with engineering, quality assurance teams, and clients to plan and execute test processes
• Handles product troubleshooting and triage, when required and appropriate
• Prepares and posts defects/support requests. Manages through to completion and release
• Delivers internal trainings for new features – ‘Train the Trainer’
• Contributes to internal product improvement committees and initiatives
• Supports other teams with new state implementations, new feature configurations and new project rollouts, if appropriate

Requirements:

• Ability to create comprehensive Requirements Specifications, Designs, Process/Flow Diagrams, Test and Implementation Plans, and Feature Release Notes
• Experience utilizing Software Development Life Cycle (SDLC) and Quality Assurance (QA) methodologies, standards, and best practices
• Works well independently - makes decisions and solve problems using sound, inclusive reasoning, and judgment with limited supervision
• Ability to work in a fast-paced and changing environment; reacts professionally under pressure
• Ability to gather and analyze information from a diverse set of sources and stakeholders to fully articulate a problem statement
• Advanced analytical skills, including the ability to analyze, organize, and present data
• Demonstrated time management skills - managing priorities across products and teams
• Detail orientation with excellent analytical, planning, and organizational skills
• Excellent written and oral communication skills; speaks clearly and persuasively
• Education: Bachelor's degree or equivalent experience required
• 3+ years of business analysis and/or product design experience
• Proven record of excellence in documenting, designing, and delivering technical solutions
• Knowledge or experience in EdTech, Case Management systems a plus
• Experience with wireframing/prototyping tools such as Axure RP or ability to quickly learn
• Knowledge of task management and project management systems is a plus (ex. JIRA, ASANA, Monday.com, etc.)
• UI/UX experience and course certification is a plus