Senior Business Strategy Analyst

bswift is a leading benefits administration company that specializes in providing tailored solutions for clients. The Senior Business Strategy Analyst will be responsible for influencing data-driven decisions across the company, developing business cases, and analyzing data to improve customer and employee outcomes.

Responsibilities:

• Influence change and tell a compelling, data driven story — translating complex analyses into clear, actionable insights for senior stakeholders
• Solve critical business problems through rigorous data analysis and manage multiple priorities as business needs shift
• Develop and deliver rapid turnaround business cases to assess opportunity value and inform strategic and go to market decisions
• Measure and track effectiveness of technology and product initiatives, identifying trends, performance gaps, and optimization opportunities
• Analyze behavioral and engagement data to surface insights that improve customer and employee outcomes
• Partner with product, marketing, and operations teams to translate data findings into targeted strategies and recommendations
• Support the quarterly Board of Directors analyses and reporting packages
• Collaborate across functions—Service, Sales, Call Center, Marketing, Operations, Finance—to align on business objectives and drive results
• Leverage AI tools (Claude, ChatGPT, etc.) to accelerate analytical workflows and improve overall output quality

Requirements:

• 5+ years in business analytics, management consulting, investment banking, or strategy
• Strong SQL skills; advanced Excel proficiency
• Comfort with data visualization tools (Power BI or equivalent)
• Demonstrated ability to operate effectively in a fast paced, high priority switching environment
• Proven ability to build and deliver business cases with speed and rigor
• Experience leveraging AI tools (Claude, Chat GPT, etc.) to increase analytical output
• Strong cross functional relationship skills and collaborative mindset
• Intellectual curiosity and a bias for digging deep into details
• Sense of urgency and demonstrated results orientation
• Experience at a SaaS company
• Background in benefits administration or HR technology
• Familiarity with call center operations, voice bot/IVR solutions, or conversational AI
• Experience working within a Private Equity backed company