About this role
ICONMA is a Healthcare company seeking a Customer Service Representative I for their Remote/NY location. The role involves responding to customer inquiries, meeting performance metrics, and acting as a liaison between customers and internal departments.
Responsibilities:
- Researches and responds to inquiries via telephone, email, walk-in, and mail from internal and external customers in accordance with custom designed benefit plans
- Meets set statistical performance measures such as length of each call and daily call volume
- Acts as a liaison between customers, internal departments, vendors, and business associates
- Assists with the training of other team members
- Participates in ongoing training to further knowledge of regulations, software systems, policies and procedures, and develop skills to accurately fulfill requirements of the job
- Adheres to all Customer Service policies and procedures
Requirements:
- Associate s degree in Business Administration or related field with a minimum of six months work experience. In lieu of degree a min of 2 years experience working in a customer service setting/environment
- Successful completion of the Customer Service Training Program
- Ability to multi-task in a fast-paced environment while maintaining high accuracy
- Excellent oral, written, and listening skills
- Capability to handle stressful situations in a professional manner
- Ability to respond to all inquiries in a calm, polite, professional manner
- PC skills required
- Experience in one of our lines of business is a plus(Cobra/Reimbursement accounts)