Remote Customer Service Representative - Aftermarket Auto Parts

Turn5, Inc. is one of the largest e-commerce retailers in the Greater Philadelphia area, specializing in automotive products. The Customer Service Representative plays a crucial role in assisting customers with post-purchase inquiries and ensuring a positive customer experience.

Responsibilities:

• Takes incoming calls from customers concerning post purchase related issues or concerns, including returning product, tracking orders, cancellations, etc
• Displays professional, courteous demeanor when handling customer calls. Provides prompt, efficient service for all customer inquiries
• Efficiently enters and processes customer requests
• Answers questions and educates customers around policies & procedures
• Continues education and improves knowledge through company sponsored programs and training
• Notifies Customer Service Leadership of trends or problems encountered
• Meets performance expectations of the position regarding customer service quality, productivity, and availability
• Upholds first touch resolution (FTR) standards
• Participates in special projects and performs other duties as assigned by management

Requirements:

• High school diploma or an equivalent combination of education and experience
• A minimum of 1 year of previous Customer Service experience
• Must have or have the ability to acquire automotive knowledge in all supported vehicles
• Ability to maintain professionalism and use tact when dealing with difficult customers
• Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)
• Excellent organizational skills with the ability to handle multiple tasks simultaneously
• Oral and written communication, interpersonal skills
• Ability to prioritize workload and meet deadlines
• Upon hire, successful completion of the Turn5 customer service new hire training program
• Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT
• Bi-lingual a plus