Customer Service Representative (Remote)

MMPC New York City is a growing pest control company seeking a dependable, customer-focused Customer Service Representative for a full-time remote position. The role involves communicating with clients, explaining services, scheduling appointments, and maintaining organized records while delivering high-quality customer service.

Responsibilities:

• Communicate directly with clients via phone and email
• Clearly explain company services, processes, and solutions
• Listen carefully to customer needs and accurately document information
• Schedule service appointments and coordinate with internal teams
• Follow up with clients throughout the service process and address any concerns
• Maintain detailed and organized records of all customer interactions
• Deliver a high level of customer service and professionalism at all times

Requirements:

• Must be based in the United States (outside of New York)
• Strong verbal and written communication skills in English
• Previous customer service experience preferred
• Ability to work in a fast-paced, high-volume environment
• Strong multitasking and organizational skills
• High attention to detail
• Professional and positive attitude
• Comfortable handling phone-based customer interactions
• Proficiency with computers and tools such as Google Workspace
• Ability to work independently and as part of a team