Customer Success Manager (East)

UpGuard is a company focused on revolutionizing cyber risk management through AI-driven solutions. They are seeking a Customer Success Manager to onboard and enable customers, ensuring they effectively use UpGuard's platform to meet their goals and drive engagement.

Responsibilities:

• You will onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals
• You will provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls
• You will engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement
• You will translate your customer’s requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard
• You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected
• Advocate for the customer; Provide updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities