About this role
Conduent delivers mission-critical services and solutions for Fortune 100 companies and governments. They are seeking a Remote Customer Service Representative to manage inbound calls, assist customers with inquiries, and ensure compliance with regulations while providing exceptional service.
Responsibilities:
- Efficiently manage a high volume of inbound calls in a fast-paced environment
- Listen actively to understand customer needs and offer clear, accurate information
- Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies
- Assist cardholders with inquiries regarding transactions and account statuses
- Process transactions efficiently via web-based applications and handle research requests with precision
- Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations
- Maintain in-depth knowledge of company and client programs, policies, and technology
- Support team operations during peak times or absences to help maintain seamless service
Requirements:
- Must be at least 18 years old and possess a High School Diploma or equivalent
- Must have 6 months of Customer Service, Call Center or Dispatch experience
- Complete a background check, credit check, and security fingerprinting
- Compliance with camera requirements for meetings and training
- Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs
- Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection
- Equipment: The company will provide all necessary computer equipment
- Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download
- Working knowledge of computers and Windows applications
- 1+ years of previous call center experience