Federal Sales Engineer

LogicMonitor is an AI-first hybrid observability platform dedicated to delivering visibility and actionable intelligence across various environments. The Federal Sales Engineer will support technical evaluations and provide product expertise during the pre-sales process, ensuring that the sales team is equipped with the necessary product knowledge.

Responsibilities:

• Perform SE duties on trial calls as scheduled by AEs
• Includes technically understanding prospect needs, technology skill level, and supporting AEs with requests to perform technical product demos and perform/assist trial set ups or expansionTrial optimization (proactively adding dashboards, creating sample reports, etc. for all trial prospects)
• Lead technical/product training for new sales personnel on an ongoing basis
• Day-to-day product/technical support for trial prospects
• Log meetings and technical notes in SalesForce pertaining to the POV for each call (or onsite) with the customer
• Demonstrates the technical aspects of how the product solves specific customer problems, and translates specific customer problems into technical solutions
• Identifies all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process

Requirements:

• Bachelor's Degree in Computer Science or technical degree preferred
• 5+ years experience in SysAdmin or Sales Engineering role
• Able to articulate technology and product positioning to both business and technical users
• Able to establish and maintain strong relationships throughout the sales cycle
• Experience in Linux and or Windows/Network administration and operations including the following technologies desired: Virtualization (VMWare, Hyper-V, Xen Server, etc…) Storage (Netapp, EMC, HPLeftHand, Dell Equallogic, etc…) LoadBalancers (f5 bigIP, Netscaller, Barracuda, etc…) WMI, PerfMon, JDBC, SNMP, SMTP, JMX Webservers (IIS, Apache, Tomcat, etc…) Active Directory Database (SQL, MySQL, Postgress, etc…) Scripting (groovy, powershell, ruby, etc...)
• Experience using AI tools to enhance productivity, innovation, or problem-solving