LogicMonitorRemote
Federal Sales Engineer
United States of America
Full Time
2 weeks ago
$108,000 - $135,000 USD
No H1B
Key skills
Linux AdministrationWindows AdministrationNetwork AdministrationVirtualizationStorage SystemsLoad BalancersWMIPerfMonJDBCSNMPSMTPJMXWeb ServersActive DirectoryDatabasesScriptingAI ToolsRelationship ManagementRubySQLPowerShellAIMySQLSalesforceSales
About this role
LogicMonitor is an AI-first hybrid observability platform dedicated to transforming digital infrastructure. The Sales Engineer role focuses on supporting the technical evaluation of LogicMonitor's platform during the pre-sales process, ensuring customer satisfaction and training the sales team on product knowledge.
Responsibilities:
- Perform SE duties on trial calls as scheduled by AEs. Includes technically understanding prospect needs, technology skill level, and supporting AEs with requests to perform technical product demos and perform/assist trial set ups or expansionTrial optimization (proactively adding dashboards, creating sample reports, etc. for all trial prospects)
- Lead technical/product training for new sales personnel on an ongoing basis
- Day-to-day product/technical support for trial prospects
- Log meetings and technical notes in SalesForce pertaining to the POV for each call (or onsite) with the customer
- Demonstrates the technical aspects of how the product solves specific customer problems, and translates specific customer problems into technical solutions
- Identifies all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process
Requirements:
- Bachelor's Degree in Computer Science or technical degree preferred
- 5+ years experience in SysAdmin or Sales Engineering role
- Able to articulate technology and product positioning to both business and technical users
- Able to establish and maintain strong relationships throughout the sales cycle
- Experience in Linux and or Windows/Network administration and operations including the following technologies desired: Virtualization (VMWare, Hyper-V, Xen Server, etc…), Storage (Netapp, EMC, HPLeftHand, Dell Equallogic, etc…), LoadBalancers (f5 bigIP, Netscaller, Barracuda, etc…), WMI, PerfMon, JDBC, SNMP, SMTP, JMX, Webservers (IIS, Apache, Tomcat, etc…), Active Directory, Database (SQL, MySQL, Postgress, etc…), Scripting (groovy, powershell, ruby, etc...)
- Experience using AI tools to enhance productivity, innovation, or problem-solving