Project Manager

CBTS is a company that serves enterprise and midmarket clients across the United States and Canada, providing a range of technology solutions. The Professional Services Project Manager is responsible for leading client-facing technology consulting engagements, ensuring projects are delivered on time and within budget while managing scope, schedule, and customer communication.

Responsibilities:

• Own end-to-end project delivery for Professional Services engagements, ensuring scope, schedule, cost, and quality commitments are met
• Create, maintain, and publish detailed project plans and schedules aligned to Statement of Work (SOW) deliverables
• Facilitate project kickoff meetings, recurring status meetings, and milestone reviews with customers and internal teams
• Coordinate cross functional delivery resources, including engineers, architects, consultants, and third-party vendors
• Manage project financials, including budget tracking, forecasting, and variance analysis (budget vs. actuals)
• Track billable milestones, ensure timely invoicing events, and partner with finance to address unbilled or aging revenue
• Support revenue forecasting and maintain accurate financial reporting throughout the project lifecycle
• Act as the primary point of contact for all project related communications with the customer
• Provide clear, accurate, and timely project status updates to customers and internal leadership
• Proactively manage customer expectations and drive issue resolution to maintain high levels of customer satisfaction
• Identify, assess, and mitigate project risks; develop and execute contingency plans as needed
• Own issue escalation and resolution, collaborating with delivery leadership when necessary
• Manage project change requests, including impact assessment, customer approval, and documentation
• Ensure adherence to PMO methodologies, templates, and governance standards (Agile, Waterfall, or Hybrid)
• Maintain accurate and complete project documentation, including schedules, status reports, meeting notes, and acceptance records
• Support continuous improvement initiatives by documenting lessons learned and best practices

Requirements:

• Bachelor's degree in Information Technology, Business, or a related field (or equivalent experience)
• 7+ years of project management experience in Professional Services or IT consulting environments
• Demonstrated experience managing client facing projects with financial accountability
• Strong working knowledge of project management tools (e.g. Smartsheet, Jira, MS Project)
• Excellent written and verbal communication skills with both technical and executive stakeholders
• PMP, PMP-ACP, or equivalent project management certification
• Experience delivering infrastructure, cloud, security, or enterprise technology projects
• Familiarity with Agile and hybrid delivery methodologies
• Proven ability to manage multiple concurrent projects in a fast-paced consulting environment
• Microsoft Azure Fundamentals (AZ-900)
• AWS Certified Cloud Practitioner (CCP)