Salesforce Developer - Service Cloud/Agentforce (Cleared)

Thunder is a leader in Agentforce implementations seeking a visionary Salesforce Developer to innovate AI-driven government services. The role involves designing, developing, and deploying secure Salesforce Service Cloud and Agentforce solutions while collaborating with architects and project managers to meet national mission needs.

Responsibilities:

• Build and configure secure Salesforce solutions, including autonomous agents capable of interacting with stakeholders using LLMs grounded in CRM data
• Develop and configure Apex classes, triggers, and Lightning Web Components to equip agents with custom 'Actions' required to resolve inquiries
• Implement business logic, automation, and integration solutions for the Case and Knowledge objects in compliance with Federal standards
• Design and deploy Omni-Channel and routing logic to ensure mission-critical work is dynamically assigned to the right resources
• Support secure integrations with legacy Federal systems to ensure the Agentforce engine has a comprehensive basis of knowledge
• Collaborate with BAs and Solution Architects to translate complex mission requirements into high-impact technical designs
• Participate in code reviews and support testing/troubleshooting during UAT to ensure compliance with strict Federal security requirements
• Contribute to DevSecOps pipelines and secure CI/CD practices to ensure rapid, reliable deployment in Federal delivery environments

Requirements:

• 3-5+ years of Salesforce development experience specializing in Apex, LWC, and secure API integrations
• Proven ability to implement business logic and automation within Salesforce; experience with Agentforce or Generative AI grounding is a significant plus
• Familiarity with integrating Salesforce into Federal legacy systems
• Strong troubleshooting and debugging skills in complex, cleared environments
• Extensive knowledge of AMPscript, SQL, and building comprehensive customer journeys
• Experience with secure development practices, Git, and CI/CD pipelines in Federal delivery environments
• Practical expertise in Agile methodology, including managing scrum calls and prioritizing backlogs for complex programs
• US Citizenship required
• Active Security Clearance required
• Bachelor's degree required
• Salesforce Platform Developer I
• Salesforce Certified Agentforce Specialist
• Service Cloud Consultant
• Salesforce Certified Platform Developer II
• Salesforce Certified AI Specialist