Key skills
SQLIntegration TestingSaaSERPLeadershipProject ManagementCommunicationCollaboration
About this role
Nelnet Business Solutions, a division of Nelnet, Inc., provides payment technology and education services to various organizations. The Implementation Project Manager leads implementation projects for higher education clients, ensuring seamless onboarding and collaboration across departments to drive client satisfaction.
Responsibilities:
- Define and clarify project scope, requirements, and objectives; initiate and manage implementation projects
- Facilitate project meetings with clear agendas and actionable outcomes; escalate issues as needed
- Drive project timelines to meet milestones and deliverables within agreed-upon schedules
- Document communications, action plans, processes, issues, and resolutions thoroughly
- Conduct interactive workshops to demonstrate system functionality and best practices
- Configure platform settings based on client requirements; perform functional and integration testing
- Troubleshoot technical issues and coordinate with internal data integration teams
- Deliver online and in-person training for client staff; prepare user guides and training materials
- Develop workflows, processes, and procedures for new products or services
- Collaborate with internal teams to resolve issues and optimize implementations; advocate for customer priorities
Requirements:
- Bachelor's Degree (BA or BS) required
- 2–4 years in a system analyst and/or software implementation role
- Strong technical aptitude for system configuration and troubleshooting
- Excellent organizational, interpersonal, and communication skills
- Ability to manage multiple projects and deadlines effectively while working independently or as a part of a team
- High attention to detail and quality standards
- Demonstrated leadership, flexibility, and cooperative attitude
- CAPM or PMP Certification preferred
- 3+ years in SaaS implementation, ERP integration, or technical project management
- Project management experience
- Experience with SQL, HTML, XML
- Familiarity with higher education systems and payment processing