Senior Product Manager - Platform

Kraken is a mission-focused company dedicated to accelerating the global adoption of crypto and blockchain technology. They are seeking a Senior Product Manager to lead the strategy and execution for onboarding and verification experiences across various client segments, while building a self-serve onboarding platform that enhances client activation and compliance workflows.

Responsibilities:

• Define and own the onboarding platform strategy, building the foundational infrastructure that powers identity verification, KYC workflows, and client activation across Consumer, Business, and Institutional segments
• Lead the rearchitecture of Kraken’s onboarding platform, translating technical debt and infrastructure investment into clear business outcomes like faster launches, improved reliability, and reduced operational risk
• Build a self-serve onboarding platform that enables product and engineering teams to independently launch onboarding flows, experiments, and regional experiences without relying on a central team
• Partner deeply with engineering to scale core onboarding capabilities such as identity verification, document processing, verification orchestration, and compliance workflows
• Transform onboarding from a set of isolated flows into a unified platform, enabling teams to unlock new products like Futures, Margin, and Kraken Pro through modular, reusable capabilities
• Align product, engineering, compliance, and operations stakeholders, ensuring platform investments support both regulatory requirements and product velocity
• Define adoption and success metrics for the onboarding platform, driving measurable improvements in activation rates, team velocity, and platform utilization
• Shape the future of crypto onboarding, anticipating regulatory shifts and building scalable infrastructure that supports global expansion

Requirements:

• 5+ years of product management experience, including experience building platforms, infrastructure products, or internal developer tooling
• Proven experience delivering platform or self-serve products, with internal teams (engineering, product, operations) as your primary customers
• Strong ability to translate technical infrastructure work into business impact, influencing stakeholders to prioritize foundational investments
• Experience leading large-scale platform evolutions or rearchitectures, balancing long-term system health with near-term product delivery
• Track record of enabling teams through scalable mechanisms such as documentation, self-serve tooling, platform APIs, and developer workflows
• Excellent communication and stakeholder management skills, including writing strategy docs, PRDs, and narratives that influence senior leadership
• Passion for Bitcoin and crypto, and belief in Kraken's mission to accelerate global adoption of digital assets
• Deep understanding of onboarding, identity verification, or regulated workflows, including KYC/AML requirements in fintech, crypto, or similar industries