Scaled Customer Success Specialist

MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. The Scaled Customer Success Specialist will manage a large portfolio of customers to drive product adoption and retention, leveraging data insights to enhance customer journeys.

Responsibilities:

• Manage a large portfolio of customers (2,000+ accounts) using a scaled, system-led approach to drive product adoption, retention, and expansion
• Leverage customer data, usage insights, and health signals to identify risks, uncover growth opportunities, and prioritize proactive engagement
• Design and execute scalable success programs (automated lifecycle campaigns, onboarding journeys, webinars, and office hours) that guide thousands of customers through key stages of their journey
• Analyze customer behavior, engagement metrics, and product usage to continuously improve customer journeys and success programs
• Identify early indicators of risk and deploy data-driven interventions to remove adoption blockers
• Experiment with automation, AI tools, and scalable workflows to improve how we engage and support customers at scale
• Collaborate with Account Management, RevOps, Product, Marketing, and Support to improve onboarding, product adoption, and lifecycle engagement
• Deliver targeted 1:1 engagement at critical lifecycle moments (onboarding milestones, risk mitigation, expansion opportunities)