Customer Success Engineer

Dataiku is the Platform for AI Success, focusing on delivering meaningful outcomes with business analytics, AI/ML, and Gen AI. As a Customer Success Engineer, you will enhance product adoption through technical programming and user engagement while defining strategies for the Lower Enterprise segment.

Responsibilities:

• Define the Blueprint: Help define the role, building programs and automations for repeatable, scalable use across AMER
• Scale through Innovation: Develop and A/B test enablement programs to identify the most effective ways to drive user adoption and satisfaction at scale
• Technical Enablement: Execute demonstrations of new product features and conduct hands-on workshops in collaboration with Sales Engineers
• Drive Adoption: Focus on onboarding and increasing user retention by educating customers on best practices within the Dataiku platform
• Strategic Advisory: Establish regular touchpoints to advise users on applying Dataiku to their specific business needs and use cases
• Evangelism & Use Case Documentation: Execute programs to create self-sustaining enablement and "communities of practice" within customer accounts, capture and document client use cases and stories to share the impact of their work
• Expansion & Growth: Collaborate with Account Executives and Sales Engineers to identify expansion opportunities that drive additional value