Operations Support Associate

Job Description:

The Operations Support Associate supports sales and branch operations by managing data, resolving administrative issues, and ensuring accurate customer contracts, billing, and invoicing. This role may support multiple business units and is essential for maintaining proper documentation, payment processing, and customer issue resolution.

Key Responsibilities:

• Perform non-routine tasks to resolve customer issues
• Review, analyze, and cleanse data
• Collaborate with internal and external customers
• Provide on-site support to service centers as needed
• Handle exception reporting for non-compliant purchase orders
• Resolve issues from third-party order processors
• Create orders for quoted jobs or installations in SAP
• Submit invoices through vendor portals
• Assist with standard customer master data workflows
• Maintain a safe work environment and support a high-impact, innovative culture
• Work independently or with supervision as needed
• Execute tasks within Delegation of Authority (DOA) policy

High-Impact Behaviors:

• Commitment to continuous professional development
• Strong collaboration and teamwork
• Results-driven performance and accountability

Education & Experience:

• Strong ERP skills and ability to learn new systems quickly
• Familiarity with Field Service or CRM tools (e.g., MS Field Service, MS CRM)
• High school diploma + 2 years relevant experience or
• Bachelor s degree with demonstrated capability in similar work

Skills & Competencies:

• Strong analytical and problem-solving abilities
• Ability to research and resolve discrepancies independently
• Effective communication and organizational skills
• Ability to collaborate across departments
• Understanding of general business concepts
• Proficiency in Microsoft Office

Additional Details:

Assists with the coordination of the operating activities and documentation of an organization, branch, plant, or department. Performs a variety of office and administrative tasks in support of the Operations Supervisor and Operations Manager. Helps in the development and implementation of the organization's policies, practices, procedures, business plans, and attainment of operating goals. Works on the communication and implementation of operational strategies, solutions, and company policies and procedures to employees. Helps to establish or adjust work procedures to meet schedules. Proposes measures to improve methods, performance, and quality of product or services, and suggests changes in working conditions to increase efficiency. 3-5 years experience.

Salary/Rate: $22-$23/HR (depends on experience level). This is a contract position with candidates expected to work 40 hours/ week.

About The Company

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

Helping every client make the best hiring decisions possible

Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi Rebecca)

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

• Transcribe interviews
• Summarize candidate responses
• Generate job-related insights
• Streamline communication and scheduling

Please note that:

The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.

The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.

Technical or Case Interviews (Role-Dependent):

When applying for certain tech jobs, you may participate in:

• A technical interview
• A coding challenge
• A case study
• A client-specific assessment

We will always explain what to expect in advance so you can prepare with confidence.

Human Review & Selection:

Every candidate's profile including interviews, conversations, and assessments is reviewed by experienced recruiters and hiring leaders.

AI insights may assist with organization and evaluation, but final decisions are always human-driven.

Your Rights as a Candidate:

At PTP, every candidate has the right to:

Request a non-AI interview path

Ask how your data is being used

Request access to transcripts or interview recordings

Request deletion of your AI-recorded interview

Receive clear, timely communication

Our goal is to ensure you feel respected, informed, and supported throughout your experience.

Our Commitment:

For more than 28 years, PTP has focused on putting people first candidates, consultants, employees, and clients.

We're committed to a hiring process that is:

• Transparent
• Compliant
• Equitable
• Powered by innovative technology that enhances not replaces human judgment

Welcome to the future of hiring at Peterson Technology Partners.

We're excited to learn more about you.

Equal Employment Opportunity:

Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.