EXP Maintenance Supervisor

Position Summary

The Working Maintenance Supervisor is responsible for the overall leadership, coordination, and performance of the maintenance department and the physical plant at the community. This position supervises maintenance technicians and janitorial staff, directs daily maintenance operations, oversees preventive maintenance programs, coordinates vendor services, and ensures that the property is maintained in a safe, efficient, and professional manner.

The Working Maintenance Supervisor establishes maintenance priorities, assigns work, monitors completion of maintenance activities, and ensures that building systems and equipment are properly maintained.

This position functions as a working supervisor, combining departmental leadership with hands-on maintenance support when operationally necessary. While the position may regularly assist staff with maintenance tasks, the primary responsibility is directing, coordinating, and supervising maintenance operations, personnel, and contractors for the community.

Essential Duties and Responsibilities

Department Leadership and Staff Supervision

• Directly supervises maintenance technicians and janitorial staff (typically 4–5 employees).
• Plans, assigns, prioritizes, and reviews daily work performed by maintenance and janitorial staff.
• Establishes maintenance schedules and ensures timely completion of preventive maintenance and work orders.
• Trains, mentors, and evaluates maintenance and janitorial personnel.
• Conducts performance reviews and provides coaching, guidance, and disciplinary action when necessary.
• Participates in recruitment, hiring, and termination decisions for maintenance personnel consistent with community budget and company policies.
• Ensures staff follow company policies, safety procedures, and operational standards.

Working Maintenance Supervisor

• Oversees the operation, maintenance, and repair of the building’s physical plant including HVAC systems, electrical systems, plumbing, mechanical equipment, structural components, lighting, and other building infrastructure.
• Develops, implements, and monitors preventive maintenance programs for building equipment and systems.
• Monitors maintenance work orders and preventive maintenance schedules using property management or maintenance tracking software.
• Ensures maintenance requests are properly prioritized and completed in a timely manner.
• Maintains appropriate inventory levels for maintenance tools, equipment, and supplies.

Vendor and Contractor Coordination

• Coordinates and supervises outside contractors and service providers performing maintenance, repair, and improvement projects.
• Monitors contractor performance to ensure compliance with scope of work, safety standards, and community expectations.
• Assists management with evaluating vendor proposals and recommending service providers.

Property Inspections and Facility Oversight

• Conducts routine inspections of building systems, mechanical equipment, common areas, and property grounds.
• Identifies maintenance needs and recommends corrective actions or improvements.
• Ensures the property maintains a safe, secure, and clean environment for residents, staff, and visitors.

Administrative and Management Support

• Assists the Community Association Manager in preparing maintenance-related reports.
• Provides documentation and updates regarding maintenance operations for management reports and board meetings.
• Attends board meetings as needed to report on maintenance conditions, projects, and operational needs.
• Assists in monitoring maintenance budgets and operational expenditures.

Emergency Response

• Responds to emergency maintenance situations including equipment failures, building system issues, or safety concerns.
• Coordinates staff and contractors to address emergency maintenance needs.
• Maintains availability for on-call emergency response as required by the community.

Maintenance Participation

The Working Maintenance Supervisor actively participates in maintenance activities alongside staff to support efficient building operations and ensure proper oversight of maintenance work.

Hands-on work may include minor repairs or troubleshooting involving:

• electrical systems
• plumbing
• mechanical equipment
• lighting systems
• painting
• carpentry
• minor building repairs
• general maintenance tasks not requiring specialized licensing or permits

The supervisor performs maintenance work when necessary to support staff, address operational needs, or ensure timely completion of tasks while continuing to direct and oversee the work of the maintenance department.

Experience / Knowledge / Abilities

• High school diploma or equivalent preferred.
• Minimum 5 years of building maintenance experience.
• Prior experience supervising maintenance or janitorial staff strongly preferred.
• Strong working knowledge of building maintenance systems including HVAC, plumbing, electrical, mechanical, and structural systems.
• Experience with preventive maintenance programs and work order systems.
• Ability to supervise employees and coordinate contractor work.
• Strong organizational, problem-solving, and leadership skills.
• Pool maintenance certification preferred.
• Fire / life safety system experience (fire alarm systems, horn/strobe/pull box/fire pumps) preferred.

Knowledge and Skills

• Leadership and staff supervision
• Maintenance operations planning
• Preventive maintenance management
• Vendor and contractor coordination
• Building systems troubleshooting
• Work order management systems
• Communication with management, residents, vendors, and staff

Physical Requirements

• Ability to inspect building areas and mechanical equipment throughout the property.
• Ability to occasionally perform physical maintenance activities including lifting, climbing, bending, and use of maintenance tools.
• Ability to respond to emergency situations when required.