Platform Product Manager

Care Continuity is redefining patient navigation through clinical expertise and AI-driven insights. As a Platform Product Manager, you will own the success of critical product areas and collaborate with engineering and analytics teams to enhance patient engagement and streamline workflows.

Responsibilities:

• Own product roadmap and execution for ED Connect and Readmission IQ
• Define and prioritize improvements to coordinator workflows and patient engagement experiences
• Partner with engineering to deliver reliable, scalable platform features that support patient navigation operations
• Collaborate with design and analytics teams to identify opportunities to improve patient communication and engagement
• Translate user needs and operational insights into clear product requirements for engineering and analytics teams
• Lead end-to-end execution across discovery, design, development, testing, and launch
• Work closely with customer success and operations teams to understand real-world workflow challenges and opportunities
• Identify opportunities to improve operational efficiency through automation, workflow improvements, and emerging technologies
• Evaluate new tools, vendors, and AI-driven capabilities that could enhance Care Continuity's platform and operational efficiency
• Measure product success using engagement metrics, workflow efficiency, and program outcomes

Requirements:

• Experience delivering software products in collaboration with engineering teams
• Strong ability to translate user needs and operational challenges into clear product requirements
• Experience working with data-rich products or operational platforms
• Curiosity about emerging technologies such as automation platforms, AI-assisted workflows, or agentic systems
• Ability to evaluate new technologies and vendor solutions through a product and operational lens
• Excellent collaboration and communication skills across technical and non-technical teams
• Comfort operating in fast-moving environments with evolving priorities
• Strong bias for action and focus on delivering practical solutions
• Interest in improving healthcare delivery through thoughtful product design
• Experience building products for healthcare providers, care coordination teams, or patient engagement platforms
• Familiarity with messaging platforms, workflow automation, or engagement tools
• Experience supporting A/B testing or product experimentation
• Exposure to AI-assisted workflows, agentic AI tools, or automation platforms
• Background in health tech, healthcare operations, or digital health startups
• Experience working in early-stage or growth-stage companies