Merchant Onboarding Manager, Buy with Prime (BwP) & MultiChannel Fulfillment (MCF)

Amazon is seeking an Onboarding Manager to lead the Technical Customer Solutions team within the MCCF team. This role involves managing and scaling the onboarding team, driving customer engagement, and executing strategies for onboarding programs in the supply chain services domain.

Responsibilities:

• Utilize leadership skills, technical depth and business experience to lead the onboarding team and demonstrate progress and value to C-suite and other key stakeholders
• Think strategically and execute on organization and team goals/initiatives and deliver results
• Manage team to exceed goals, manage onboarding pipelines, and report progress across different business stakeholders
• Develop customer solutions managers to think big, and deliver value to the customers and Amazon through innovation, continuous improvement and deliver value beyond onboarding programs
• As a leader, you and your team will earn trust across the customer’s organization, identify strategic opportunities, establish roadmaps and actionable program plans, capture success criteria, and implement strong governance of your team's projects
• You own and drive execution excellence for the end-to-end customer journey (e.g., technical, operational, organizational, and educational) that span tech teams, executives, and business units
• You are a critical partner to our customers, shepherding them through their stages of MCF and BwP integration and adoption
• You translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones
• You manage cadence by leading the reporting and tracking functions along the way
• You own the execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and launch plans
• You have a strong technical background, be detail driven, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level
• You will be a leader, have the ability to gain stakeholder buy-in, negotiate and lead various teams
• You hire, on-board, train, and develop new Customer Solutions Managers from internal and external sources
• You have excellent customer engagement skills through all levels of an organization and develop long term relationships based on excellence
• You develop and utilize strong writing skills to partner with stakeholders and develop customer and business plans, and develop the team's writing skills