Customer Success Architect, Cortex

Palo Alto Networks is committed to protecting our digital way of life through innovative cybersecurity solutions. The Customer Success Architect will play a critical role in supporting clients post-purchase, ensuring their success with the company's solutions by driving ROI, troubleshooting issues, and optimizing security infrastructure.

Responsibilities:

• Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests
• Working together with product and engineering teams ensuring our customers and partners get the most out of our products
• Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale