FirmPilot is growing quickly, and they are seeking a Project Manager to support their Customer Success function. This role is responsible for driving execution across client engagements, ensuring projects are delivered on time, at a high standard, and with a strong client experience.
Responsibilities:
- Own project management across multiple customer accounts from onboarding through delivery
- Manage timelines, deliverables, and communication for website development and client-facing projects
- Act as the central point of coordination between Customer Success, Engineering, Product, and clients
- Ensure projects stay on track by proactively identifying risks, blockers, and delays
- Provide clear, consistent updates to clients on status, timelines, and next steps
- Support onboarding and implementation processes to ensure a smooth customer experience
- Help build and improve internal workflows, documentation, and project management systems
- Maintain high standards for execution, organization, and client satisfaction
Requirements:
- 3-5 years of experience in project management, customer success, or account coordination
- Strong organizational skills with the ability to manage multiple projects simultaneously
- Clear, concise communication skills with both internal teams and external clients
- Ability to operate effectively in a fast-paced, startup environment
- High attention to detail and strong follow-through
- Experience managing website builds or digital projects preferred
- Experience working with marketing, SEO, or web development teams
- Familiarity with tools like Jira, Asana, Notion, or similar
- Experience in a SaaS or agency environment