Project Manager, Customer Success

FirmPilot is growing quickly, and they are seeking a Project Manager to support their Customer Success function. This role is responsible for driving execution across client engagements, ensuring projects are delivered on time, at a high standard, and with a strong client experience.

Responsibilities:

• Own project management across multiple customer accounts from onboarding through delivery
• Manage timelines, deliverables, and communication for website development and client-facing projects
• Act as the central point of coordination between Customer Success, Engineering, Product, and clients
• Ensure projects stay on track by proactively identifying risks, blockers, and delays
• Provide clear, consistent updates to clients on status, timelines, and next steps
• Support onboarding and implementation processes to ensure a smooth customer experience
• Help build and improve internal workflows, documentation, and project management systems
• Maintain high standards for execution, organization, and client satisfaction

Requirements:

• 3-5 years of experience in project management, customer success, or account coordination
• Strong organizational skills with the ability to manage multiple projects simultaneously
• Clear, concise communication skills with both internal teams and external clients
• Ability to operate effectively in a fast-paced, startup environment
• High attention to detail and strong follow-through
• Experience managing website builds or digital projects preferred
• Experience working with marketing, SEO, or web development teams
• Familiarity with tools like Jira, Asana, Notion, or similar
• Experience in a SaaS or agency environment