About this role
Strada is a leader in people, payroll, and technology, simplifying international workforce management. The Senior Analyst is responsible for ensuring timely execution of client deliverables, developing solutions to complex problems, and coaching junior colleagues and vendors.
Responsibilities:
- Act as subject matter expert and execute assigned deliverables for clients in aligned focus area (ie: Payroll, HCM, and Talent)
- Monitor the workload across aligned operations ensuring business as usual and projects are delivered to required deadlines with quality. Actively monitor operational health by testing and ensure processing checklist/SOP is followed
- Provide case management oversight and adherence to turn-around times
- Create, manage and execute on required recovery plans and Root Cause Analysis documentation, as necessary
- Conduct applicable risk-based auditing to ensure consistent and accurate results
- Ensure appropriate evidence is provided/documented for SOC Control tasks
- Drive overall quality control as well as support and identify opportunity for process optimization and automation
- Support the Operations Service Manager (OSM), Client Service Manager (CSM) and/or Delivery Executive in consultative best practice conversations with the client(s)
- Participate in domain specific Change Request requirements sessions, resource estimation exercises, and internally initiated projects
- Coordinate testing and develop complex reports
- Partner with Client Service Manager and/or Service Delivery Manager to mitigate financial impacts of Errors and Omissions (E&Os)
- Adhere to Operating System guidelines and supporting POV and industry best practices
- Own initial day- to- day client escalations, Communicate escalations to the CSM, Delivery Executive, Operations Services Manager (OSM), Process Lead and client, as appropriate, for awareness and management of further escalation
- Support effective cost management practices and suggest operational improvements