Sr Business Operations Analyst

Dynatrace is a one-product software company creating real value for the largest enterprises and millions of end customers globally. They are seeking a Senior Business Operations Analyst to drive delivery operations, process governance, and operational excellence for the Professional Services organization.

Responsibilities:

• Design, implement, and continuously improve operational processes that support Professional Services delivery teams in executing customer engagements aligned to Statements of Work (SOWs), timelines, and contractual scope
• Analyze delivery performance, utilization, margin, and execution data to identify trends, operational gaps, and opportunities for improvement across the Professional Services organization
• Develop, document, and maintain policies and standard operating procedures related to services delivery, engagement governance, and operational compliance
• Secure approvals and partner with leadership to ensure consistent enforcement
• Partner with Business Systems and Operations teams to ensure systems and tooling (Salesforce, etc.) effectively support Professional Services workflows, including project tracking, resource management, billing, and forecasting
• Gather requirements and oversee implementation, change management, and enablement
• Support and provide guidance on the operational roadmap for Professional Services initiatives, outlining near‑term improvements and longer‑term operational capabilities
• Conduct regular operational reviews, reporting on delivery performance, execution effectiveness, and completed initiatives, with actionable insights for Professional Services leadership
• Collaborate closely with Dynatrace ONE Strategy, Professional Services leadership, Finance, Product, Sales, and Engineering to ensure alignment on services delivery models and operational priorities

Requirements:

• Bachelor's degree in Business, Operations, Analytics, or a related field
• 6+ years of experience in professional services operations, delivery operations, or business operations within a SaaS or technology organization
• Demonstrated expertise in services delivery operations, utilization management, process and policy development, and operational governance
• Strong analytical and organizational skills, with experience in operational planning, performance reviews, and executive reporting
• Proficiency with Salesforce
• Excellent communication and cross‑functional collaboration skills, with the ability to influence leadership and delivery teams
• Proven experience creating, approving, and enforcing operational policies and standards
• Ability to manage multiple initiatives and priorities in a complex, fast‑paced environment