Field Service Engineer, Bromma Spreaders

Bromma is a global leader in manufacturing spreaders for ports and terminals, and they are seeking a Field Service Engineer to provide technical support for their equipment across North America. The role involves traveling to port cities, maintaining customer relationships, and ensuring compliance with company policies.

Responsibilities:

• Start-up and commissioning of new equipment
• Maintain good communication with customers; perform classroom and hands-on training at customer sites; communicate with customers to determine equipment problems; relay design or functional problems identified in field operations to Engineering; relay information concerning customer needs or problems to Sales group and Product Support
• Coordinate and perform field service activities and after-sales projects; handle warranty related claims; install software upgrades and make needed programming changes at customer sites; program and test electronic equipment for spare parts or warranties; perform other related after-sales duties; complete required internal and external reporting
• Maintain compliance with company policies, Code of Conduct and applicable regulations

Requirements:

• Degree in Engineering or a related field preferred, high school diploma/GED required
• US Driver's license, passport and TWIC Card required (if candidate does not already possess, these must be obtained immediately upon hire)
• Minimum of 3-5 years of experience in similar role providing mechanical, electrical, hydraulics and PLC maintenance & repair of heavy equipment, preferably port and terminal equipment
• Strong awareness and adherence to safety protocols to ensure a secure work environment for yourself and your colleagues
• Customer-focused mindset; technically oriented; Service focused/minded
• Knowledge of port & terminal equipment, container handling and crane systems