Field Service Engineer Team Leader

General Motors is a leading automotive company focused on creating a world with Zero Crashes, Zero Emissions, and Zero Congestion. They are seeking a Field Service Engineer Team Leader to oversee the team, focusing on personnel management, training, and daily operations to ensure optimal performance.

Responsibilities:

• Achieve performance goals through CAP objective development and employee reviews
• Provide monthly performance updates (FSE Dashboard)
• Host operational and performance review meetings with management
• Serve as the primary contact for Regional Aftersales Field Team members on FSE issues
• Analyze data on FSE operations and generate management reports
• Assist FSEs with complex cases requiring additional intervention
• Train and manage FSEs, coordinating training on new product features and techniques
• Review regional cases for quality and timeliness, providing coaching as needed
• Foster relationships with Regional Management to improve product quality
• Manage expense reports and procure necessary tools for FSE operations

Requirements:

• Proven leadership experience in managing a team
• 5+ years of hands-on experience in an Automotive Dealership Service Department or equivalent vehicle diagnostics and repair
• Proficient in MS Office applications (Word, PowerPoint, Excel, Outlook)
• Strong ability to manage, resolve, document, and close issues promptly while maintaining relationships with Regional Teams and Dealership Management
• Track record of maintaining high customer satisfaction across multiple locations
• Experience in creating and delivering specialized training, with the ability to work autonomously
• Associate or bachelor's degree in engineering or automotive technology
• Current certifications in the following Automotive Service Excellence (ASE) Tests: A1-A9, plus Master Technician certification
• T1-T8, plus Master Technician certification
• L1-L4 certification
• Knowledge of LAN/WAN IT infrastructure, GM vehicle control systems, including controller area networks, GM LAN, Data Bus Diagnostic Tools (e.g., via TIS/GDS, NeoVi /V-Spy Intrepid Tools, Buffalo Tool, INCA Tool, etc.), Pico Scope and other diagnostic tools
• Knowledge of GM Global Connect Service Applications, GM Service Training College (GM STC) training web site and applications