Presale Engineer

Scopio Labs is a rapidly growing medical technology company revolutionizing hematology and cell morphology analysis. In this role, you will join the global customer success team as a Presale Engineer, guiding customers through the implementation of innovative solutions and ensuring seamless integration to enhance patient outcomes.

Responsibilities:

• Support the sales team with application demos and evaluations
• Participate in industry conferences
• Plan and execute implementation at customer sites
• Assist customers in meeting regulatory and validation requirements
• Develop and conduct training programs, including workshops and on-site sessions for users
• Manage the integration process to align with customer expectations and timelines
• Drive proactive process improvements to enhance customer satisfaction while supporting sales objectives
• Identify critical gaps and product issues, recommend actionable solutions, and be the voice of the customer to backoffice teams
• Collect ROI data to measure progress and utilization at customer sites

Requirements:

• Minimum of two years of experience in the medical device industry with presales responsibilities at laboratories
• Previous experience in a hematology laboratory
• Bachelor's degree in a relevant field or equivalent education and experience
• Medical Laboratory Scientist (ASCP) or Medical Laboratory Technologist (ASCP) certification is an advantage
• Strong interpersonal, persuasive, problem-solving, and communication skills
• Ability to be proactive and initiate actions to assist customers
• Ability to build sustainable relationships with internal and external stakeholders
• Collaborative team attitude with a strong commitment to customer success
• Willingness to travel up to 60%
• Authorization to work in the United States