Senior Engineering Manager, Agentic Patient Outreach

Aledade, Inc. is seeking a Senior Engineering Manager to lead the team responsible for designing, building, and operating critical systems that power patient outreach at scale. The role involves managing a high-performing engineering team, setting technical direction, and ensuring execution on a roadmap that spans various technologies and systems.

Responsibilities:

• Build a high performing team by hiring and nurturing engineering talent
• Strong technical leadership - drive technical solutioning and building roadmaps
• Set aggressive and clear goals and remove all roadblocks for the team to achieve them
• Working seamlessly and collaboratively with stakeholders across Aledade to achieve business outcomes
• Work closely with engineering leaders to drive engineering excellence in our processes and systems

Requirements:

• BS/BTech (or higher) in Computer Science, Engineering or a related field required
• 10+ years of production-level experience as an engineer and technical lead building highly scalable and reliable software
• 5+ years of managerial experience building and leading technical engineering teams
• Experience in attracting, hiring, and coaching world-class engineers including performance management
• Experience in taking ownership of the technology decisions, while delegating and empowering team members
• Experience communicating analysis and establishing confidence among audiences who do not share your disciplinary background or training
• Strong communication and relationship building skills, with experience influencing and aligning multiple stakeholders
• Proven track record of delivering complex, cross-team initiatives end-to-end in a fast-paced environment
• Patient Outreach experience
• Lead, mentor, and grow a team of software engineers, including Staff-level ICs, fostering a culture of ownership, collaboration, and continuous improvement
• Provide clear expectations, feedback, and coaching, supporting career growth through regular 1:1s, performance reviews, and development plans
• Attract and hire top talent; help shape team structure, roles, and succession planning as the platform scales
• Own end-to-end delivery of initiatives on the patient outreach roadmap, from problem definition and scoping through implementation, rollout, and ongoing optimization
• Drive predictable execution and prioritization, partnering with Product and cross-functional stakeholders to balance new feature work, tech debt reduction, and reliability
• Establish and track KPIs/SLOs related to system health, reliability, latency, and throughput for outreach flows
• Demonstrated experience managing teams that design, build and operate cloud-native, distributed systems in production
• Experience designing and implementing secure, scalable, and maintainable platform architectures
• Knowledge of distributed systems, microservices, and containerization technologies like Docker and Kubernetes
• Strong background with modern server-side development (e.g., Python, Java, or C#) and the ability to engage deeply in technical discussions and design reviews
• Familiarity with streaming technologies (e.g., Kafka) and workflow / data orchestration tools (e.g., Apache Airflow, AWS Glue, or similar)
• Champion engineering best practices across code quality, observability, incident response, and post-incident learning
• Experience working with systems that integrate with ML/AI models for real time inference or LLM applications
• Familiarity with modern web development (e.g, React, VueJs, Node.js) is preferred but not required
• Collaborate closely with Product Management and business stakeholders to define goals, shape requirements, and translate business needs into clear technical work
• Coordinate with infrastructure, security, and compliance stakeholders to ensure the platform meets standards for privacy, security, and regulatory requirements
• Communicate plans, risks, and progress clearly to technical and non-technical audiences