Customer Activation Manager | Public Sector

Ramp is building smart infrastructure for finance teams, and they are seeking a Customer Activation Manager to partner with public sector organizations. This role involves managing the onboarding and adoption of Ramp's products, ensuring compliance with government requirements, and acting as a trusted advisor to enhance financial workflows.

Responsibilities:

• Manage the onboarding and rollout of Ramp for newly signed public sector customers, ensuring compliance with government implementation and security requirements
• Partner with multiple departments and decision-makers, such as finance, procurement, IT, and compliance, to align Ramp with organizational objectives
• Act as a strategic consultant and extension of your customers’ teams by advising on best practices, workflow optimization, and change management specific to the public sector
• Support customers in adhering to relevant regulations (e.g., FedRAMP, state procurement policies) while integrating Ramp into their ecosystem
• Proactively identify opportunities to expand Ramp adoption, drive product utilization, and deliver measurable ROI for public institutions
• Work closely with Account Executives, Product, Engineering, and Compliance teams to deliver tailored solutions and resolve customer needs
• Surface feedback from public sector clients to influence product roadmaps and participate in workshops to shape Ramp’s long-term offering for this vertical
• Balance implementation, follow-ups, reporting, and proactive engagement across a portfolio of accounts with varying complexity and timelines

Requirements:

• 7+ years of experience in implementation or engagement management in a B2B SaaS or public sector–focused technology company
• Ideally based in the Washington, DC metro area (not required)
• Large scale strategy change management, preferably in Finance or Fintech
• AI fluency - all employees across all teams at Ramp are required to constantly test new tools and raise the bar for what 'efficient' looks like in a modern sales motion
• Strong program/project management skills, including leading complex technology deployments with multiple workstreams and compliance considerations
• Excellent communication and relationship management skills, with the ability to translate technical concepts for diverse audiences
• Demonstrated success working with technical counterparts in Product, Engineering, and Security to troubleshoot and co-develop solutions
• Ability to navigate public procurement processes, manage long sales/adoption cycles, and anticipate organizational needs
• High adaptability and comfort working in a fast-paced, mission-driven environment
• Bachelor's degree from an accredited university
• Experience working with public sector organizations (federal, state, local, or education) and managing relationships with numerous stakeholders
• Experience with government financial systems, ERP, or accounting platforms (e.g., Oracle, PeopleSoft, Workday, SAP)
• Familiarity with public sector compliance frameworks (e.g., FedRAMP, SOC 2, HIPAA, CJIS)
• Project management certification (e.g., PMP, CAPM, or PMI-ACP)
• Background in finance, accounting, or government procurement
• Experience scaling customer success practices at a high-growth company