Associate Software Development Engineer

CVS Health is dedicated to building a world of health around every individual, and they are seeking a Software Development Engineer to join their Application Production Support Team. This role is crucial for providing Level 1–3 support for critical myPBM business applications, ensuring system reliability, troubleshooting issues, and driving process improvements.

Responsibilities:

• Provide Level 1–3 application production support for myPBM business customers, including monitoring, incident resolution, and proactive system health checks
• Analyze and troubleshoot complex application and systems issues; perform root cause analysis and implement long-term corrective actions
• Collaborate with engineering, product, QA, operations, and business teams to ensure timely and accurate resolution of production incidents
• Code fix, optimize, and improve existing codebases to enhance system reliability, stability, and scalability
• Perform debugging, and validation across distributed application environments
• Participate in on-call rotations as needed to support critical production services
• Contribute to the technical roadmap, driving innovation and continuous improvement within the engineering ecosystem
• Document solutions, operational procedures, and knowledge-base articles to support cross-team learning and operational excellence

Requirements:

• 3+ years of experience in application production support (Level 1–3), incident management, and troubleshooting of enterprise systems
• 1+ years of Software Development Engineering experience using Java, Oracle, SQL, JavaScript, HTML, and CSS
• 1+ Experience with distributed systems, APIs, databases, and cloud technologies (Azure and GCP)
• Familiarity with monitoring tools, logging frameworks, and IT operations processes
• Ability to work effectively in a fast-paced, cross-functional environment
• Excellent analytical, communication, and problem‑solving skills
• Experience in healthcare, pharmacy benefits management, or similar regulated industries
• Experience with automation, monitoring, and incident management tools
• Knowledge using AI-assisted development tools (e.g. Claude Code, Cursor, Github Copilot, Windsurf, etc) to accelerate development workflows