Principal Field Application Engineer - West Coast

Digi International is a leading provider of machine-to-machine (M2M) and Internet of Things (IoT) connectivity products and services. The Principal Field Application Engineer will support the Cellular & Managed Services business unit by providing technical pre-sales support, designing solutions, and engaging with customers and partners across various industries.

Responsibilities:

• Technical Pre-Sales Support: Collaborate with the sales team to understand customer needs, present solutions, and drive the technical sales cycle for Digi's wireless routers and managed services
• Solution Architecture: Design and propose end-to-end solutions for customers, integrating Digi's cellular routers, remote management, security, and managed connectivity services
• Customer Engagement: Conduct product demonstrations, proof-of-concepts (POCs), and technical deep dives for customers and partners
• Partner Enablement: Train and support partners to successfully position and deploy Digi’s wireless connectivity solutions
• Technical Documentation: Assist in creating technical proposals, white papers, best practice guides, and solution architectures tailored to customer needs
• Industry Expertise: Stay up to date with industry trends, emerging wireless technologies (5G, LTE, Private Networks), and IoT innovations to provide thought leadership
• Cross-functional Collaboration: Work closely with product management, engineering, and customer support teams to relay field insights and contribute to product development
• Post-Sales Support: Provide guidance on deployments, troubleshooting, and solution optimization to ensure customer success

Requirements:

• Bachelor's degree in Electrical Engineering, Computer Science, Telecommunications, or related field (or equivalent experience)
• 10+ years of experience in technical sales, solutions engineering, or sales engineering
• Experience working with carriers bringing new solutions to the market
• Cellular networking (4G LTE, 5G, CBRS, Private LTE, SIM management)
• 4G/5G Core/RAN experience and Wireless spectrum working knowledge
• Wireless routers, gateways, and remote network management
• IP networking (TCP/IP, VPN, SD-WAN, MPLS, CGNAT, firewall policies, security protocols, routing protocols, packet sniffers, trouble shooting)
• Linux networking stack, shell & programing experience a plus
• Managed connectivity services and cloud-based networking solutions
• Proven ability to influence technical decision-makers and assist in technically closing complex deals
• Excellent presentation, customer-facing, and documentation skills
• Professional Level Networking Industry Certifications are a plus