Danaher CorporationRemote
Global Technical Support Informatics Applications Engineer
United States of America
Full Time
3 weeks ago
$120,000 - $135,000 USD
H1B Sponsor Likely
Key skills
Laboratory middleware supportData InnovationsEPIC BeakerCerner Oracle HealthLife Science LISComputer networkingLIS implementationLIS developmentCloud-based solution architectureDiagnostics Laboratory InformaticsLaboratory automation applicationsStandard Laboratory PracticesQuality ControlRegulatory requirementsOracleLeadershipCollaboration
About this role
Beckman Coulter Life Sciences, a part of Danaher Corporation, is seeking a Global Technical Support Informatics Applications Engineer to provide remote and on-site support for hardware, software applications, and networking. The role involves troubleshooting complex technical problems, coaching field engineers, and collaborating with global technical support teams to enhance customer experience in laboratory middleware systems.
Responsibilities:
- Provide technical leadership, working across functions to identify root causes and resolve challenging issues facing our Informatics customers across North America
- Provide escalation process management, and action-planning to ensure compliance with standard work, effective teamwork and rapid resolution of middleware product and networking issues in partnership with frontline support resources
- Investigate complex problems through remote data stream collection and in-depth analysis to guide collaborative resolution efforts with account network, LIS and security personnel in virtual server environments that host Beckman Coulter middleware solutions
- Coach & mentor field engineers and applications associates through the repair process of individual workstations, servers and analyzer connection hardware consistent with established procedures that drive positive customer experience
- Apply and further develop your knowledge of cloud-based solution architecture, deployment and troubleshooting in collaboration with global technical support teams
Requirements:
- Bachelor's Degree with 3+ years' supporting laboratory middleware
- Data Innovations, EPIC Beaker, Cerner Oracle Health or Life Science LIS experience (or similar)
- Strong computer networking and/or LIS implementation/development experience
- Ability to travel up to 25% - 75% travel, overnight, within North America (based on the need of the position) at times on short notice, working from a home-based office with occasional after hours on call responsibilities
- Must have a valid driver's license with an acceptable driving record
- Ability to lift, move or carry equipment up to 50lb, any other physical requirements
- Diagnostics Laboratory Informatics and Automation applications experience
- Familiarity with Standard Laboratory Practices, including Quality Control, record keeping, and regulatory requirements